About Technical Support Services.

Internet Access Support Services are offered to the residents. If you are experiencing problems connecting to the internet while using the wired ports in your bedroom you can click the button above labelled “Report an Internet Access Problem” to obtain prompt technical support.

When the “button” is clicked it opens a customized web-form with questions you need to answer to describe your problem, provide contact information and submit the problem and in turn start the support process.

In addition, there is a button labelled troubleshooting which when clicked takes one to troubleshooting guides designed to help you diagnose and attempt to resolve the problem directly where possible.

Please use these tools as needed to seek the appropriate level of assistance with your internet services.

Helpful Hints

  • Want faster more reliable Internet? Try plugging into the fibre network by using the Ethernet wall outlet in your bedroom.