When you have tried everything you can, you’ll want to be able to report the problems you are experiencing and take comfort in the knowledge that you will be getting help in a timely manner. Comu Networks accomplishes this through the addition of an industry-class leading online help desk.
We have a unique ticketing system that allows end-users to report a problem from their computer, smartphone or tablet. We closely monitor the Help Desk and our technicians call, email or text clients to help them troubleshoot. Problems can range from Internet connectivity issues, to hardware issues, and so on.
Each project we complete has a ticketing system and we create a tailored portal/form for each new environment. These web portals contain a “Report a Problem” link which will take users to the online form. This user-friendly problem reporting system ensures that each individual benefits from Comu’s Support team and gets their issues resolved in the most effective manner. Our web portals also provide access to the necessary set of user-friendly support documents and videos customized for each building.