Wired Services

Please note that Comu does not provide or support in-suite Wi-Fi at 21 Columbia.
Any Wi-Fi signal in your unit is coming from a personal router that you or another tenant provided. If you are experiencing issues with your personal router, please contact the router manufacturer for support.

Before you Create a Ticket

Please review the troubleshooting guide below before submitting a ticket. If the troubleshooting guide is unable to resolve your issue, please create a ticket and a Comu Networks Support Technician will be happy to assist you.

If you are experiencing slow speeds, please submit ping and speed test results with your ticket by attaching a screenshot of the results to the webform on the “Report a problem” page. To do a speedtest, go to speedtest.net and click “Go”. To do a ping test, please refer to the guides attached below. Submitting these results with your ticket will allow us to speed up the troubleshooting process.

If you are still experiencing network issues after reviewing the appropriate troubleshooting guide below, please create a ticket by:

Gaming Consoles

If you are having issues connecting your Xbox or PlayStation to the Internet, please ensure you are using a wired connection. Please note that some game consoles require certain ports opened on our firewall in order to be able to connect to the Internet correctly. Nintendo devices require far too many ports to be open for us to guarantee the efficacy of our firewall, and as such, we do not support them at this time. We apologize for any inconvenience this may cause.

How to ping (Windows)How to ping (Mac)Troubleshooting Guide for Ethernet