Please note that the Ethernet ports in your living room will not function per the Developers instructions.
Internet connectivity is available through the port in your bedroom.


About Technical Support Services.

Internet Access Support Services are offered to the residents of 8 Hickory St, 318 Spruce St, 62 Balsam St, 253 Albert St, & 280 Lester St Waterloo. If you are experiencing problems connecting to the internet while using the wired ports in your bedroom or the Wi-Fi in amenity  areas you can click the button above labelled “Report an Internet Access Problem” to obtain prompt technical support.

When the “button” is clicked it opens a customized web-form with questions you need to answer to describe your problem, provide contact information and submit the problem and in turn start the support process.

In addition, there is a button labelled troubleshooting which when clicked takes one to troubleshooting guides designed to help you diagnose and attempt to resolve the problem directly where possible.

Please use these tools as needed to seek the appropriate level of assistance with your Wired and landlord provided courtesy Wi-Fi services.

What’s New

Free Wi-fi coverage is now available in the following areas:

  • Work out Room
  • Lounge above lobby
  • Lounge in lobby
  • Outdoor patio